Return & Refund Policy

Return & Refund Policy

Shop with Confidence at Thrivpure™

At Thrivpure™, we want every customer to enjoy a positive shopping experience.

If your purchase does not meet your expectations, this policy outlines the conditions for returns, replacements, and refunds. Please review the information below before submitting a request.

1. Return Window

We offer a 30-day return period beginning on the date your order is delivered.

To qualify for a return, the item must:

✔ Be returned within 30 days of delivery

✔ Remain unused and unaltered

✔ Be in its original condition

✔ Include all original packaging and accessories

✔ Be accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be eligible for a refund.

2. Requesting a Return

Before returning any item, you must first contact our customer support team for authorization.

📧 Email: service@thrivpure.com

When submitting your request, please include:

  • Order Number

  • Customer Name

  • Email Address

  • Reason for Return

  • Photos (if applicable)

Once your request is reviewed and approved, we will provide instructions for the return process.

Important Notice

Packages returned without prior authorization may be refused and returned to the sender.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon arrival.

If you receive:

  • A damaged product

  • A manufacturing defect

  • An incorrect item

  • Missing components

Contact us as soon as possible after delivery.

Providing photographs of the item and packaging will help us evaluate the issue and determine an appropriate solution.

4. Non-Returnable Items

For hygiene, customization, and product protection reasons, certain items cannot be returned.

These may include:

❌ Personalized or customized products

❌ Gift cards

❌ Clearance or final-sale merchandise

❌ Items showing signs of use, wear, or modification

❌ Products returned without original packaging

If you are unsure whether your item qualifies for return, please contact us before initiating the process.

5. Product Exchanges

At this time, we do not offer direct item-for-item exchanges.

If you would like a different product:

  1. Submit a return request for the original item.

  2. Once approved, complete the return process.

  3. Place a new order for the desired product.

This approach allows the fastest and most accurate order fulfillment.

6. European Union Consumer Rights

Customers located within the European Union may have additional consumer protections under applicable regulations.

Eligible customers may request cancellation or return of an order within 14 days of receiving the goods without providing a specific reason.

To qualify:

✔ Product must be unused

✔ Original packaging must be retained

✔ Proof of purchase must be provided

This statutory right applies independently of our standard return policy where required by law.

7. Refund Review & Processing

After your returned item is received, our team will inspect it to verify eligibility.

Once the inspection is completed, you will receive an email notification regarding the outcome of your request.

Approved Refunds

If approved:

💳 Refunds will be issued to the original payment method used during checkout.

💳 Processing typically occurs within 5–10 business days after approval.

💳 Financial institutions may require additional time to reflect the credit in your account.

8. Late Refunds

If you have received confirmation that your refund was approved but have not yet received the funds:

  1. Verify your bank account or card statement.

  2. Contact your payment provider.

  3. Reach out to your credit card company for processing updates.

If more than 15 business days have passed since approval, please contact us for assistance.

📧 service@thrivpure.com

9. Return Shipping Information

Customers should not send products back without receiving return authorization from Thrivpure™.

Return instructions will be provided after the return request has been reviewed and approved.

Unauthorized shipments may not be accepted.

Need Assistance?

Our support team is available to answer questions regarding returns, replacements, refunds, and order concerns.

Company Name: China Art & Jewelry Inc.

📧 Email: service@thrivpure.com

Customer Satisfaction Matters

At Thrivpure™, we are committed to providing beautifully designed jewelry storage and display solutions along with responsive customer support.

Thank you for choosing Thrivpure™. We appreciate your trust and the opportunity to serve you.